Privacy policy

1. Processing of Personal Information and scope of Privacy Policy

1.1 This privacy policy (“Privacy Policy”) applies to all Personal Information (as defined in Section 2) processed by us that is provided by or collected from our Users through our Platform (as defined in Section 2), or that we receive through Channels (as defined in Section 2). Please note that, unless expressly stated otherwise, this Privacy Policy shall prevail in the event of any inconsistency between this Privacy Policy and any other privacy policy of SOLUTIONS SERPERF SC in terms of such Personal Information.

1.2 Please read this Privacy Policy carefully before using the Platform or any Channels or otherwise submitting any Personal Information to SOLUTIONS SERPERF SC.

1.3 When you use products and/or services of a third party or visit websites, mobile applications and/or services of a third party, the privacy statement or similar policy of such third party will apply to any Personal Information that you provide to the third party. SOLUTIONS SERPERF SC does not undertake legal liability for any third party’s improper use or disclosure of your Personal Information. SOLUTIONS SERPERF SC recommends and encourages you to check the privacy policy of the relevant third party when you visit the website, mobile application, and/or services or the social media account of a third party.

1.4 Channels may be offered through third party services, such as SOLUTIONS SERPERF SC’ s brand page on social media platforms. Both the third-party service and SOLUTIONS SERPERF SC may have access to Personal Information through Channels, and SOLUTIONS SERPERF SC is not responsible the data practices of such third parties.

2. Definitions

“Personal Information” refers to information that identifies, relates to, describes, is reasonable capable of being associated with, or could reasonably be linked, directly or indirectly with an individual or, where applicable, household.

“Users” refers to any individuals visiting and/or using SOLUTIONS SERPERF SC’ s Platform or Channels, including Representatives.

“You” refers to Users.

“Platform” refers to the websites and platforms operated by SOLUTIONS SERPERF SC.

“Channels” refers to online channels operated by SOLUTIONS SERPERF SC.

“Sensitive Personal Information” refers to Personal Information that is considered a sensitive category of information under applicable data protection law or as defined in the relevant country additional provisions or disclosures to this Privacy Policy.

3. Personal Information collected and process

You agree that the Personal Information SOLUTIONS SERPERF SC may process includes but is not limited to:

Personal Information you provide to SOLUTIONS SERPERF SC through the Platform or Channels:
- Contact Information we may collect your Personal Information that you fill in when you contact us or that you otherwise provide us such as country, email, name, and phone number
- Account Registration: Users need to create an account, may need to provide name, nickname, phone number, address, and email address to SOLUTIONS SERPERF SC
Personal Information SOLUTIONS SERPERF SC automatically collects when you access and/or use our Platform or Channels:
- Log information: when you use our Platform or Channels, we automatically collect certain information, such as your IP address, traffic data related to the connection, the type of URL, the language used, the date, time and duration of your access, your Media Access Control (MAC) address, your screen resolution, your operating system name and version, device manufacturer and model, internet browser type and version, service provider, and the name and version of the Platform and/or our Channels you are using.
- SOLUTIONS SERPERF SC app collects location data to enable background location tracking even when the app is closed or not in use.
- Cookies, web beacons, pixels, and similar technologies: these technologies are used to automatically collect information about you. Please refer to Section 8 for further information about these technologies.

4. Use of Personal Information

4.1 We collect and use Personal Information for purposes in accordance with the practices described in this Privacy Policy, including to open a User’s account.

4.2 You understand that we may process your above Personal Information as agreed by you or as otherwise permitted under applicable laws, as follows:

For statistical purposes, calculating usage levels, and helping diagnose server problems with the Platform or Channels as well as to ensure that the Platform or Channels function properly
To allow you to contact and be contacted by other Users through the Platform or Channels, as permitted by the Platform or applicable Channels.
To comply with regulatory requirements. SOLUTIONS SERPERF SC may need to use your Personal Information to comply with regulatory requirements of the industry, and commerce, tax, finance, auditing, industrial supervision, and other related laws and regulations.
To resolve disputes. SOLUTIONS SERPERF SC may need to use your Personal Information to handle and resolve legal disputes with you, a User or a third party.
To cooperate with law enforcement. SOLUTIONS SERPERF SC will cooperate with the relevant law enforcement departments or supervisory authorities and any investigations in accordance with relevant applicable laws and regulations.
To detect and prevent fraud, abuse, and related crimes, to protect the safety of Users and the sustainability of the Platform or Channels.
Where it is necessary for the execution or performance of a contract between you and SOLUTIONS SERPERF SC.
Where it is necessary for the performance of statutory duties or statutory obligations, or to exercise its rights.
Where it is necessary for the response to a public health emergency or for the protection of the life, health, and property safety of a natural person.
Where disclosed to the public by yourself or lawfully disclosed to the public by others, within a reasonable scope in accordance with the provisions of applicable law.
In other circumstances stipulated by laws and regulations; and to fulfill any other purpose at your direction, or with notice to you and your consent, as necessary under applicable laws.

4.3. Notwithstanding the above, we may use information that does not identify you (including Personal information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.

5. Disclosure of Personal Information

We disclose Personal information in accordance with the practices described in this Privacy Policy, to the following categories of parties:

To competent governmental or judicial authorities in compliance with applicable laws and regulations.
As requested by you, your Personal Information will be disclosed at your direction or in the way you have explicitly asked us to.
We also disclose Personal Information with notice to you and your consent, when different to what is stated in this Privacy Policy.
To business partners and financial or commercial entities with which SOLUTIONS SERPERF SC has a collaborative or an alliance relationship to provide services for the User.
Through developer integrations used by any party integrated in the benefit of the User.
To authorities, amicable compounders, courts, or entities that intervene in the resolution of disputes between users or between these and any of the companies of SOLUTIONS SERPERF SC.
SOLUTIONS SERPERF SC may disclose your Personal Information at its reasonable discretion to other Users of or third parties when there are sufficient reasons to consider that your activity is suspected of trying or committing a crime or trying to harm other people.
SOLUTIONS SERPERF SC may disclose your Personal Information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.

Notwithstanding the above, we may disclose information that does not identify you (including information that has been aggregated or de-identified) except as prohibited by applicable law.

6. How long do we retain your Personal Information?

SOLUTIONS SERPERF SC will retain your Personal Information for as long as it is necessary for the purposes for which it was collected, or as provided for or permitted under applicable laws or as necessary to comply with our obligations or enforce our rights in accordance with statute of limitations.

7. Cookies and similar technologies

7.1 Cookies are small data files stored on your device that act as a unique tag to identify your browser.

7.2 We use the Personal Information collected through these technologies for various purposes, including those set out elsewhere in this Privacy Policy and as follows:

To know the interests and behavior of Users (for example, pages browsed by Users), and give them and/or the Sellers a better service or provide related information.
To enforce rules and security of the Platform and Channels.
So that Users do not have to enter their password so frequently during a browsing session, and to account for and corroborate registrations, user activity and other concepts.
To offer a more interactive or personalized experience based on User actions.

7.3 Cookies and other technologies on the Platform and Channels may be provided by third parties or used by advertisers outside SOLUTIONS SERPERF SC. This Privacy Policy only covers SOLUTIONS SERPERF SC’ s data practices and not those of third parties.

7.4 Most browsers accept cookies by default. You may be able to configure your browser to delete stored cookies, request your approval before storing cookies, or prevent cookies from being stored. This procedure is performed differently from browser to browser, and it will be necessary for you to do it for each browser that you use.

8. Your rights and choices

8.1 You may access, update, or remove certain Personal Information that you have provided to us through your SOLUTIONS SERPERF SC account by, if applicable, by submitting your request as indicated in Section 12 “Contact Us” of this Privacy Policy. Please note that we will retain and use Personal Information about you as provided in Section 6.

8.2 Please note that restricting, deleting, or withdrawing your consent on your Personal Information, where applicable, may impact our ability to provide you with access to the Platform or Channels, or to respond to your issues, and may affect the availability of the Platform or Channels.

9. How is your Personal Information protected?

SOLUTIONS SERPERF SC has implemented a security program designed to protect the Personal Information against loss, theft, misuse, unauthorized access, disclosure, alteration or destruction or damage.

10. Updates to this Privacy Policy

Our Privacy Policy may be updated from time to time, and the update will take effect when posted online on our Platform. You agree that you will visit the Platform regularly to review and learn about these updates. Your continued use of the Platform or Channels or provision of Personal Information to SOLUTIONS SERPERF SC after an update means that you have accepted and agreed to the update. Please be sure to review this Privacy Policy regularly to learn about the latest version of this Privacy Policy. If the changes are material, we may provide you additional notice to your email address or through the Platform or Channels.

11. Governing law and dispute resolution

SOLUTIONS SERPERF SC and you agree that this Privacy Policy shall be interpreted in accordance with the laws provided for in the additional provisions or disclosures of your country of residence below or, if not provided, those set forth in the applicable terms and conditions of the Platform.

12. Contact Us

If you have any questions about this Privacy Policy or our practices in relation to your Personal Information, or if you experience any difficulties accessing the information in this Privacy Policy, please contact us to the email address consultoria@logify.com.mx